Proactiv Perks Rewards Program Terms and Conditions

Last Updated: October 20, 2026

Proactiv customers in the United States may join the Proactiv Perks rewards program and earn points by making purchases on proactiv.com and by engaging in other earning opportunities specified on a participant’s perks page at proactiv.com/pages/perks. Once a participant accumulates 1,000 points, the points can be converted into a $10 reward. Participants can accumulate more than 1,000 points to convert points into additional discounts and incentives. These Terms and Conditions (these “Terms”) govern your participation in Proactiv Perks. Please read them carefully. By enrolling in the program, you agree to these Terms and the Proactiv website Terms and Conditions (the “Agreement”), which are incorporated by reference.

PLEASE NOTE THAT SECTION 14 OF THE AGREEMENT INCLUDES A MANDATORY ARBITRATION AGREEMENT, WHICH MEANS THAT YOU AGREE TO SUBMIT ANY CLAIM (DEFINED IN SECTION 14 OF THE AGREEMENT) TO BINDING INDIVIDUAL ARBITRATION, RATHER THAN PROCEEDING IN COURT.

1. ELIGIBILITY

   Participation is open to any customer in the United States who has a Proactiv account. Employees of Alchemee LLC, and its affiliates are eligible for participation. Enrollment is non-transferable. The Proactiv Perks rewards program is void where prohibited by law.

2. ENROLLMENT

   Existing customers with a Proactiv account may enroll in Proactiv Perks by going to https://account.proactiv.com/profile. New customers can enroll in Proactiv Perks on the order summary page at checkout. To enroll, customers will have to fill in all mandatory information on the enrollment form – including name, physical address, and email address or a mobile phone number – and check the box indicating they accept these Terms. By enrolling, you agree to our contacting you for the purposes of providing you with information and updates related to the Proactiv Perks rewards program.

3. EARNING POINTS

   Proactiv Perks participants earn 10 points per every $1 spent on Proactiv product subscriptions and purchases in the www.proactiv.com product catalog. Proactiv Perks participants earn points at rates based on the participant’s tier level starting at a base rate of 10 points per every $1 spent on Proactiv product subscriptions and purchases in the www.proactiv.com product catalog. Proactiv will specify the individual tier level earning rates on the Perks dashboard. Proactiv may change the tier level earning rates that may be earned by making purchases on www.proactiv.com. Points are earned on purchases based on prices rounded down to the nearest whole number and are not earned on any purchases or portions of purchases less than $1, such as $0.50. For example, if a participant makes a purchase of $10.25, $10.50, or $10.75, or $10.99, points will be earned on $10.00 only. made at independent retail outlets that carry Proactiv products are currently not eligible to earn points. Point calculations are based upon dollars spent at checkout on product purchases. Points are not earned on any dollars spent on sales tax, or shipping and handling. Participants earn points on amounts spent after discounts are applied. Participants do not earn points for the amount of any rewards redeemed or discounts applied to an eligible or qualifying product purchase. Participants must be logged into their online Proactiv account to be eligible to earn points on purchases. The number of points earned is based on the final purchase amount of all items in a single transaction. Purchases made prior to enrollment in the program are not eligible to earn points. Earned points will be updated to a participant’s account at or before shipment of their purchase.

4. Refer a Friend

   Participants may also earn points by referring friends to protactiv.com. Participants can refer friends by accessing their Perks dashboard at www.proactiv.com/perks and following the instructions to send their friends a message which will include the referring participant’s unique link and a $10 coupon for use by the friend. The friend may use the coupon on any purchase on protactiv.com that totals at least $35 before taxes, shipping, and the coupon are applied. Coupons expire within 30 days of issuance. The referring participant will only get points if (a) the referred friend is a new Proactiv customer, (b) the friend uses the referring participant’s unique link within 30 days, and (c) the friend makes an eligible purchase. Proactiv will specify the number of points that a participant can earn by referring a friend on the Perks dashboard. Proactiv may change the number of points that may be earned by referring friends at any time.

5. BONUS POINTS

   At certain times, Proactiv may offer promotions in which participants may earn additional or “bonus points” in connection with the purchase of certain products, reaching certain spending amounts in one purchase, participating in specified events, referring friends, or taking other certain actions. During these promotions, a participant will earn bonus points as specified in the offer. Bonus point promotions are subject to the terms and conditions of the offer and may be offered at any time at Proactiv’s sole discretion. Bonus point promotions are valid for a limited time only and may be ended without notice.

6. BENEFITS

   Proactiv Perks loyalty program participants receive:

   • Coupon discounts redeemable at checkout
   • Special offers throughout the year
   • Opportunities to earn bonus points when advertised to participants
     

   In most cases, points will be posted to a participant’s account upon or before shipment of their purchases. If connectivity is disrupted, the points will be posted when the systems are back online.

7. POINTS BALANCES

   If you believe that you did not receive points or that there is some other error in your account, you must contact us by sending a detailed email to perks@proactiv.com within 30 days of the date you expected to earn the points. We will investigate any issues, but a Proactiv good faith determination of the amount of points earned by any participant shall be final and binding.

8. REDEEMING POINTS

   Participants may redeem points for dollar discounts on product purchases in increments of 1,000 points in exchange for $10 rewards up to 3,000 points or $30 per transaction. Once a participant has accumulated 1,000 points, the points can be redeemed for a $10 reward. To redeem a dollar discount, a participant selects the reward (coupon) amount available to use at checkout and then a code will be auto applied to the order. Proactiv reserves the right to set a minimum purchase requirement in order to redeem points for dollar discounts. No "change back" or credit is given for a partially used reward (i.e., if the purchase total is less than the reward value). Rewards may only be redeemed at www.proactiv.com. Points can be used on any product purchase but at this time, cannot be used for subsequent subscription orders on any billing cadence. \ Rewards cannot be redeemed on the same transaction where they were earned. Only one coupon code can be redeemed in checkout at a time. There is no limit to how many points or how many rewards a participant can earn in one year. 
   

   Participants may redeem points for percentage discounts on product purchases in increments of 5% discounts. To redeem a percentage discount, a participant selects the reward (coupon) amount available to use at checkout and then a code will be auto applied to the order. Proactiv reserves the right to set a minimum purchase requirement in order to redeem points for percentage discounts. Proactiv reserves the right to determine the maximum percentage discount participants may redeem for. Rewards cannot be redeemed on the same transaction where they were earned. Only one coupon code can be redeemed in checkout at a time. There is no limit to how many points or how many rewards a participant can earn in one year.
   
   In addition to redeeming points for dollar discounts, Proactiv may also list specific products that participants may obtain with points. For example, Proactiv may assign point values to such products, which participants can obtain in exchange for points that they have accumulated. Proactiv may change the list of such products at any time.
   
   

9. VALUE AND TRANSFERABILITY

   Points are issued for promotional purposes only, are nontransferable, cannot be bartered, exchanged or redeemed for cash, do not constitute property of the participant, may not be combined among participants and may not be transferred or assigned to any other person, entity, trust or estate.

10. EXPIRATION

    Points expire one year from the issue date. Once points are converted to a reward, they are removed from a participant’s point balance and do not count toward future rewards. Participant accounts are considered dormant after no activity for three years and may be cancelled.

11. RETURNS

    Proactiv reserves the right to deduct points from a participant’s account if a participant earned points from a purchase and that purchase is later subject to a return, refund or other credit.

12. UPDATES TO PARTICIPANT INFORMATION

    Participants may update their account profile information on the Proactiv website www.account.proactiv.com/profile. The information you provide is subject to Proactiv’s Privacy Policy, which can be found at https://www.proactiv.com/privacy-policy.

13. PARTICIPANT CANCELLATION

    Participants may cancel their Proactiv Perks rewards program membership at any time by sending an email to perks@proactiv.com. Upon account cancellation or closure, any unused points accrued in your account or rewards earned will be forfeited and cancelled, and cannot be redeemed.

14. CHANGES TO TERMS

    Proactiv reserves the right to, in its sole discretion, to modify any part of these Terms – including, but not limited to, the rules for earning points, the thresholds needed to earn rewards, the expiration of points or rewards, or any other requirements –even though such modifications may affect the benefits that a participant has already accumulated. Proactiv will send you a written notice preceding the coming into force of the change, setting out the new clause only, or the amended clause and the clause as it read formerly, and the date of the coming into force of the change. Upon receipt of such notice, and if the amendment entails an increase in your obligations or a reduction in our obligations, you may refuse the amendment and rescind or cancel your participation in the Proactiv Perks program without cost, or penalty or by sending Proactiv notice to that effect no later than 30 days after the change comes into force, at the address or email address indicated in the notice. If you send Proactiv such a notice, Proactiv will cancel your account and all points and rewards accumulated will be lost. If you do not exercise your right to cancel your participation in the Proactiv Perks program within the period specified above, your continued participation in the program after the effective date of such a change to the terms and conditions constitutes your acceptance of the terms and conditions as amended. 
    
    In addition, proactive reserves the right to terminate the Proactiv Perks program at any time. 
    

15. GENERAL

    Abuse of the Proactiv Perks program may result in our taking any action we deem appropriate, including without limitation, issuing a warning, suspending or terminating your access to and use of the program, and canceling any unused rewards. Abuse includes but is not limited to: failure to follow these Terms; making purchases for resale; the sale or barter of rewards, points or promotional offers; and any misrepresentation of fact or other improper conduct as determined by proactiv in its sole judgment. Proactiv reserves the right to take appropriate legal action to recover damages, attorneys’ fees and court costs arising out of the enforcement of any of these Terms.

    In accumulating points, participants may not rely on the continued availability of any reward, and they have no vested right with respect to points, rewards or program benefits. Proactiv Perks loyalty program points and rewards may be subject to tax liability. Any tax liability is the responsibility of the participant. This program is void where prohibited by law.