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Who should use Proactiv?
Proactiv is for any teen or adult who struggles with acne-prone skin, mild to moderate acne, adult acne and/or stubborn breakouts. Proactiv can be used by men and women.
What types of acne does Proactiv treat?
Proactiv routines helps to treat beginner, mild, moderate and stubborn acne. This includes everything from the periodic, hormonally triggered blemishes that affect many adult women to the all-too-common pimples, whiteheads and blackheads that can trouble teenagers for years.
How do the Proactiv systems work to disrupt the acne cycle?
Because acne breakouts form silently under the skin, it’s important to use Proactiv daily to help break the acne cycle. Proactiv’s systems contain acne fighting ingredients which go to work early in the cycle to help prevent clogged pores and keep you from breaking out. Nothing can completely cure acne, but with daily use of Proactiv you can treat beginner, mild, moderate and stubborn acne and help prevent future breakouts.
If I have a skin condition such as eczema, psoriasis or rosacea, can I use Proactiv?
If you suffer from a skin condition in addition to acne, we recommend talking with your skincare professional before trying any acne treatments.
Can Proactiv work on cystic and nodular acne?
No. We suggest that you consult a dermatologist or physician for severe cystic or nodular acne. Generally speaking, the more advanced cases of cystic and nodular acne – large, deep, painful bumps filled with blood and pus that can linger under the skin's surface for weeks or months – are the most likely to scar. It's especially critical to take all possible measures to manage this condition.
What is retinization?
Retinization is the adjustment period in which the skin becomes acclimated to a retinoid. During this time, skin may become irritated, resulting in dryness, scaling, redness and burning/stinging. These symptoms usually peak at the two-to four-week mark before subsiding but they can happen at any time depending on your skin’s sensitivity. Not everyone will experience these side effects and in clinical studies, average side effects were less than mild.
Using a non-medicated moisturizer can help relieve the dryness associated with retinization.
If I experience retinization, should I discontinue use? What can I do to minimize skin irritation?
It is important to keep using Adapalene Gel daily to achieve maximum results. Irritation usually begins to lessen after four weeks of continued, once-daily use. But if irritation is severe you should discontinue use and consult a health care professional.
Using a gentle cleanser and moisturizer is strongly encouraged to decrease dryness and other signs of irritation. Irritation may also occur if you’re using more than one topical acne product at a time. Avoid products containing harsh chemicals, salicylic acid, alpha hydroxy acid or glycolic acid which may dry out skin and worsen irritation.
What are the Proactiv routines?
An innovator in skincare technology, Proactiv offers four different 3-step routines that take the guesswork out of treating acne. Each routine is developed to clear blemishes and help prevent future breakouts.
What active ingredients are in Proactiv?
Proactiv ingredients are a key part of what makes Proactiv work for so many people. Each of the Proactiv routines have a unique set of products formulated with powerful, effective ingredients tailored to clear the various types of acne and help visibly boost skin health.
Active ingredients in Proactiv® Solution:
Benzoyl peroxide 2.5% helps kill acne-causing bacteria and prevent new breakouts from forming by delivering oxygen into the pores making it difficult for acne-causing bacteria to survive.
Glycolic acid, an alpha hydroxy acid, is an exfoliator that helps your pores remain gunk-free. As it helps shed dead skin cells, glycolic acid also helps improve the appearance of acne scars and dark spots.
Active ingredients in Proactiv+®:
Salicylic acid helps to clear clogged pores, clear acne breakouts and helps prevent new ones from forming.
Active ingredients in ProactivMD®:
Adapalene Gel 0.1%, a third generation retinoid approved by the FDA for over-the-counter treatment of acne, works at a cellular level to clear acne and help prevent future breakouts.
Skin Brightening Complex (made of kojic acid, licorice extract, bearberry, and sophora root) helps fade the appearance of post-acne dark marks.
Hyaluronic acid, a powerful humectant, alleviates dryness for softer, smoother looking skin.
Active ingredients in Proactiv Clean™:
Our mineral-derived sulfur is an acne medication designed to reduce oil and help prevent new acne blemishes from forming.
Salicylic Acid is a beta-hydroxy acid (BHA) that encourages the shedding of dead skin cells, helping to keep pores clear of cellular debris.
Azelaic acid is a naturally occurring acid that helps improve the look of uneven skin.
When should I use my Proactiv systems for the best overall results?
Your Proactiv routines should be used twice daily, morning and night. For all other Proactiv products, please refer to the instructions provided on the package.
Do I need to use all the steps with each use to get results with Proactiv?
Yes. It's important to use your Proactiv system as directed. The steps work synergistically, each building from the previous step, to address the complex condition of acne. Remember, acne is not curable, so continued daily treatment is necessary to clear and help prevent breakouts.
My skin is looking clear. Do I have to keep using Proactiv twice a day, every day?
Acne is not curable, but it is treatable, controllable and preventable. If Proactiv is working, keep it up!
Is Proactiv suitable for all skin types?
Yes. Proactiv products are designed for acne-prone skin no matter your skin type – dry, oily, combination, normal or sensitive – Proactiv will have the right combination of products for you.
Can Proactiv be used on my body?
Yes. We have products designed specifically for treating body acne available for purchase here.
Is Proactiv safe for people who are pregnant or nursing?
If you are pregnant, nursing, or planning to become pregnant, ask your doctor before using any skincare product with an active ingredient.
Does Proactiv have any side effects?
Side effects are usually mild and may include drying and irritation for some users. To test for an adverse reaction to your Proactiv routine, apply products with an active ingredient to a small patch of skin or small affected area during the first three days. A small group of people may be hypersensitive or allergic to active ingredients such as benzoyl peroxide, salicylic acid or adapalene, which are in some of the Proactiv products.
If you are one of those people, you should not use a product without first discussing use with your healthcare provider. For a full list of product ingredients, please refer to the product packaging.
For side effects specific to Adapalene Gel, please see retinization for further details.
Stop use and ask a doctor if irritation becomes severe, or you have symptoms of an allergic reaction (such as itching, rash, hives, swelling of the lips, eyelids, and shortness of breath).
Can I use other skincare products while using Proactiv?
Yes, you can use other skincare products with most Proactiv products but please be mindful of a few very important issues. First, be certain that any product you apply to your skin is labeled "non-comedogenic" which means it is designed to not clog pores. Second, the Proactiv routines are designed to preclude the need for additional skincare products, such as an added moisturizer.
If you are using the ProactivMD system, please note that the FDA has not approved use of Adapalene Gel in combination with other acne drugs, including those containing benzoyl peroxide. Take care using Adapalene Gel in conjunction with glycolic acid and/or abrasive cleansers or products with drying effects, which may worsen irritation. We recommend using Adapalene Gel only with other ProactivMD products or with a thick occlusive, non medicated moisturizer.
What does it mean to be a Proactiv Subscriber?
As a Proactiv subscriber you’ll enjoy a long list of benefits likeconvenient delivery right to your door, special promotions and insider access to our latest product launches.
How do I track my Proactiv shipments?
To review all of your orders and track the delivery dates, login to your online Proactiv account and go to Order History.
How do I manage my Proactiv account?
As a Proactiv member, you can track your shipments, see your order history, change your shipping frequency, update your address, or update your payment information by logging in to your online account here.
You can also call us at 1-800-309-4796.
Is it possible to purchase the individual steps in my Proactiv system?
Yes. You can shop our full catalog of products, including individual steps, on proactiv.com. Plus, Proactiv members may enjoy additional product promotions just for being a member.
How do I cancel future shipments?
You can cancel future shipments by logging in and chatting with us online or by calling Customer Care at 1-800-309-4796.
How do I return my products?
To return your products, place the merchandise in a box with your original invoice and send it to us. If you don't have your original invoice, please make sure to include your name and shipping address, as you believe it appeared on the invoice. Please allow 1 to 2 billing cycles from the day you return your package for your account to be credited.
All returns and exchanges should be shipped to:
Proactiv
2225 W Cheyenne Ave
Las Vegas, NV 89032
What is the Proactiv 60-Day Money Back Guarantee?
With every purchase on Proactiv.com, you enjoy a 60-day money-back guarantee. If you are not absolutely delighted with your clear skin and radiant new complexion, you are welcome to return the containers – even if empty – within 60 days of receipt for a complete refund of your purchase price (less S&H), no questions asked.
How does billing and shipping work?
You will be charged when we ship your order. Through your online account, you can adjust how often you receive new kits and other products. You can also make your payment arrangements and update your address at any time by logging in and chatting with us online or by calling Customer Care at 1-800-309-4796.
You can always access your billing and shipping information by logging into your Proactiv account.
What is Proactiv Perks?
Proactiv Perks is the loyalty program for proactiv. Participants in Proactiv Perks earn points by making purchases at proactiv.com. Participants earn 10 points for every $1 they spend on product purchases at proactiv.com (excluding discounts, rewards, shipping, and taxes). In addition, participants may earn points by taking certain actions, such as using proactiv’s online tool to refer friends. Once you have accumulated 1,000 points, you’ll be able to redeem the points for a $10 reward.
Who can join Proactiv Perks?
Any Proactiv customer in the United States with an online proactiv account can join Proactiv Perks by opting-in to the program and accepting the terms & conditions. The program is not available where prohibited by law.
How do I join?
If you’re already a Proactiv customer, you simply have to log into your account, opt-in to the program and accept the terms & conditions. If you are not already a customer, you can join Proactiv Perks at checkout by opting-in and accepting the terms & conditions.
Is there a fee to join?
The program is free to join.
How do I earn points?
It’s simple - You earn 10 points for every $1 you spend on product purchases at proactiv.com (excluding taxes, shipping and any rewards or discounts). You’ll also earn 300 points upon enrolling in the program. And you’ll have opportunities to earn additional points by referring friends to proactiv. Purchases made at other retail stores are not eligible for points.
How do I get my rewards?
Once you have earned 1,000 points, simply log in to your acount and apply your points at checkout from the drop down. If your account has at least 1,000 points, you will be able to redeem 1,000 points for a $10 reward. Or redeem for products on the perks page, to use your points to earn select products, added to your bag at checkout.
What can I use the reward on?
Points can be used on any product purchases such as sunscreen, masks and more. At this time, we are unable to accept rewards for existing subscription orders that are billed monthly. Rewards cannot be redeemed on the same transaction where they were earned.
What is the difference between points and rewards?
Participants earn points for their spending on proactiv.com. Points expire two years from the issue date and are available for participants to redeem at checkout.
How are points calculated?
Points are rounded down to the nearest whole number. For example, if your product purchase totals $41.25, you will receive 410 points.
How many points do I have?
You can check your points balance by logging into your account and going to your Proactiv Perks dashboard.
Once I've earned enough points, how long will it take to receive my reward?
Once you hit that 1,000-point mark, you will be able to redeem the points immediately. Simply go to your Proactiv Perks dashboard and scroll down to Redeem Rewards or apply the points at checkout.
Do points or rewards ever expire?
Points expire two years from the issue date.
What do I have to do to get my enrollment bonus points?
If you are an existing customer, simply join or opt-in to Proactiv Perks at the Proactiv Perks dashboard to receive the 300 points for enrollment. If you are a new customer, at checkout, opt-in to Proactiv Perks and you will receive the 300 points for enrollment.
How do I earn points for referring friends and family?
At the bottom of your Proactiv Perks dashboard (proactiv.com/perks), you will find our referral offer. Invite friends who don’t already have a proactiv.com account by entering their email address or sharing your unique referral link via social media or text.
Your friend will receive $10 off and you’ll receive a confirmation email and 1,000 points added to your account once your friend successfully uses your referral link and makes a qualifying purchase of at least $35 at proactiv.com within the 30-day period.
I think there’s an error in my points balance. Who do I talk to?
In most cases, points will be posted to a participant’s account upon or before shipment of their purchases. If connectivity is disrupted, the points will be posted when the systems are back online. Points for completing all points-earning actions should be added to your account almost immediately. However, there could be a delay. Please allow 24 hours and check your online balance again. If you believe that you did not receive points or that there is some other error in your account, you must contact us by sending a detailed email to perks@proactiv.com within 30 days of the date you expected to earn the points.
Can you combine my accounts since I have more than one in my name?
Absolutely. Just call Customer Care at 1-800-309-4796.
Can I combine my account with another family member?
Right now, we can’t combine individual accounts.
Can my child have her own account?
If your child is at least age 13, then yes.
What happens to my points if I make a return?
Once a product is refunded, points accrued from that purchase will be deducted from your account. This adjustment will be reflected in your points balance.
If I return a purchase made with a reward, do I get my reward back?
Yes, your reward will be reinstated.
I don’t want to make a purchase with my reward. Can I just get cash back for it instead?
No. Our rewards have no cash value. They are only applicable for a discount off a purchase.
I no longer want to get email or text messages from the program. How do I make them stop?
The program requires an email address or mobile phone number so we can let you know when you have earned a reward. So, all participants will receive a few messages here and there. But you can certainly opt out of all messages except those used for rewards communications. Simply go to your account profile and change your communications preferences.
Can I give my points to another person?
Rewards and points are nontransferable.
Who do I contact with Proactiv Perks questions?
Please send your question to perks@proactiv.com
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